LYRASIS
  • Atlanta, GA, USA
  • Full Time

Job Description

Summary Description

LYRASIS is a service-oriented member supported organization working with and on behalf of libraries, archives and museums in the United States. The Member Services department often serves as the first impression of LYRASIS to more than 1,100 members and as many as 4,000 users from potential member organizations.

As a Member Services Representative (MSR), you will be part of a team that interacts with vendors & publishers, members & clients, and staff colleagues to process orders and invoices for products and services relevant to libraries, museums and archives. Strong analytical skills are key to this role, as are a penchant for accuracy, efficiency and desire to solve problems and provide solutions. The MSR offers a high-end member experience based on skills outlined below and an enthusiasm for the well-being of our member organizations. LYRASIS is recognized as an expert and leader in the landscape of libraries, archives and museums and this is a result of our employees and their mission-driven commitment to be the best.

Duties/Job Responsibilities

  • Analyze vendor pricing, identify, question and resolve inconsistencies
  • Process orders and invoices for subscriptions of electronic resources and other services
  • Interact with members, database publishers/vendors, and staff by email, phone, chat, webinar and other platforms
  • Regularly attend staff meetings to understand the role of Member Services and interdependencies with other departments

Required Knowledge, Skills and Abilities

  • Demonstrable analytical and reporting skills
  • 3+ years in an administrative support background in a busy office and fluent with the Microsoft Office Suite, especially Excel
  • High sense of organization, and able to self-train using available resources
  • Comfortable with the challenge of working with and learning multiple computer applications and systems
  • Excellent grammar and written and spoken communication skills and the ability to manage large amounts of email
  • Ability to multi-task and shift priorities as situations arise

Preferred:

  • Bachelor's or Associate's Degree
  • Experience working in an academic or public library

General/Organizational Competencies

  • Quality/Compliance: Achieving a standard of excellence with work processes and outcomes; understanding all facets of the Member Services Department and its impact on members and clients both internal and external
  • Customer focus: Striving for high customer satisfaction, being helpful, pleasant and knowledgeable, and promoting the value and benefit of LYRASIS membership when appropriate. Making an above-and-beyond experience with LYRASIS Member Services the standard, not the exception.
  • Communication: Balancing listening, speaking and writing with clarity and accuracy. Using organizational systems professionally and in a consistent and conscientious manner.
  • Collegiality: Being team-oriented, helpful, respectful and approachable is our standard. Sharing what is learned is part of a fun and harmonious environment and identifying better ways to do something is welcomed.
  • Initiative: Taking ownership of work, seeing processes and projects through with a sense of fulfillment, teaching and sharing knowledge with peers
  • Efficiency: Managing time well and planning ahead. A strong candidate will demonstrate ability to be cost conscious and think about ways to positively impact the work life of our members and colleagues
  • Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement

Physical Demands

  • This is an office-based position requiring the ability to sit at a computer for long periods
  • Occasional travel within the US - 2-4 times yearly. This travel can include conference attendance, working in an exhibit booth and occasional site visits.
  • The ability to lift boxes up to 25 lbs. could be required occasionally

To Apply: All applications MUST be submitted with a cover letter for consideration

About us:

LYRASIS partners with member libraries, archives and museums and other cultural heritage organizations to create, access and manage information with an emphasis on digital content, while building and sustaining collaboration, enhancing operations and technology, and increasing buying power. We collaborate with members to enrich, expand, acquire, digitize, host, support, manage and share their important, and often unique, collections.

A non-profit membership organization, LYRASIS was established in April 2009 with a collective history of legacy networks that dates back to 1936. LYRASIS continues its mission of supporting information professionals by offering creative solutions and increased savings opportunities.

With a diverse membership and large in scale, LYRASIS works closely with library and cultural heritage organization professionals and their staff to build and maintain valued relationships, making frequent connections with site visits, conferences and e-communications.

LYRASIS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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